My new cancellation policy is simple. If you cancel your lesson with in the 24 window before your lesson, you will still owe me for the lesson. You can pay me via Venmo, PayPal, Zelle or Cash App.
While I do understand that things “come up” last minute, I also have a dramatic increase in 30 minutes before the lesson cancellations. This negativity impacts my business. I have carved out an hour and a half of my time for you to teach yourself or your child thus not allowing anyone else to book a lesson during that time. Please respect my time!
On the flip side, I too will make my best effort to guess the weather conditions and alert you to the possibility of a rescheduled lesson 24 hours in advance.
I do have some exceptions to this rule. But you must contact me ASAP if you plan to reschedule your lesson. Exceptions will be handled case by case. Forgetting that you have prior engagements does not qualify. Sleeping past your alarm does not qualify. Please contact me if your rider has been feeling ill or running fever ASAP. Do not wait until an hour before your scheduled time.
I appreciate all of my students! I appreciate your understanding in this matter! A lot of other training facilities require payment plans by the month and if you miss your scheduled appointment, you miss it. I really don’t want to move to that plan. However, now that school has started as well as baseball so I have limited time spots to squeeze all of my riders into my schedule!
Rachael's Equine Services 